Requesting a Return or Refund

Modified on Tue, 12 Mar at 6:19 AM

We only offer replacements for products that are dysfunctional or damaged. We do not accept returns or provide refunds for items that are not damaged or dysfunctional.

To initiate a replacement request, please follow these steps:

1. Capture at least three high-resolution pictures from different angles to show the damage or dysfunction of the item(s). Ensure the photos are taken on a flat surface where the tag and the issue with the item are clearly visible.


2. Submit your replacement request by submitting a ticket here, including the shipping label and the photos you've taken. For faster processing, please include your order number, Transaction ID, or Invoice ID.

Please allow up to 7 business days for us to review your case. We appreciate your patience as our Customer Service team works on your issue. Once your request is approved, we will either send a replacement package or provide a full refund without any additional charges, and you won’t need to return the damaged or dysfunctional item.

If you haven't received your replacement within 15 days after receiving the confirmation, please reach out to our Customer Service team for immediate assistance.

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